Fees & Billing & FAQs

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Fees & Billing

Fees:

Intake fees: $210 (first 2 appointments)

Therapy session fees: $150-$170 per 50 minute session

Missed Appointments or Late Cancellation: Auto charged $100 session fee to the debit or credit card on file. 

Billing:

  • Cash, check, all major credit cards and healthcare spending cards are accepted for payment of in-network copays, claims applied to deductibles, and for self pay clients. 

  • Payment for copays and self pay accounts are due at the time of service. 

  • We require a payment card be kept on file for fees, copays, and late cancellations. We will provide you with a statement of fees and payments made if requested and payment receipts can be viewed in your portal account. 

  • Payments can also be made through the portal and you can update expired credit, and HSA card information there as well. If you are placing a healthcare spending account on file, you will also be asked to provide a credit or debit card for fees that can not be processed to a healthcare account which include late cancellation or missed appointment fees. 

  • If you need to make special payment arrangements please discuss with your provider or contact our Billing Coordinator, at Mimi@coreconnectioncc.com or by calling the main number 630-524-4000.

Insurance

We are an In-Network Provider with the following Blue Cross Blue Shield Plans:

  • Participating Provider Organization (PPO)

  • Blue Choice PPO

  • Blue Choice Preferred PPO

  • Blue Options - Blue Choice OptionsBlue Cross HPN-High Performance Network

  • We are NOT in-network with Blue Cross HMO

For information regarding PPO plans that would be considered in-network please visit the provider information page via the link to search for a provider name.  Please call your insurance carrier, HR Department for questions about your out of network benefits. 

Blue Cross Blue Shield Insurance Provider Link

Services may be covered in full or in part by your health insurance or employee benefit plan. Please check your coverage carefully by asking the following questions:

  • Do I have mental health/behavioral health insurance benefits?

  • Is behavioral health coverage provided by the same carrier as my medical benefits?

  • Does my plan provide out of network benefits? (If your coverage is other than one of the Blue Cross Blue Shield plans listed above)

  • What is my deductible and has it been met?

  • How many sessions per year does my health insurance cover?

  • What is the copay or coinsurance percentage for services?

  • Is approval or referral required from my primary care physician or insurance company?

  • Are there any restrictions for mental health/behavioral health services?

  • Is telehealth, family therapy, covered under my policy?

Core Connection Counseling FAQ

1. What services do you offer?
We provide individual counseling, group sessions and parenting/family support. We specialize in working with neurodiverse clients and families. 

2. How do I know if counseling is right for me?
If you're feeling overwhelmed, struggling with relationships, or facing life transitions, counseling can be beneficial. A consultation can help determine the best approach for your needs.

3. What are your hours of operation?
We are open for appointments Monday through Friday, with evening and weekend appointments available. We offer both in-person and telehealth. 

4. How can I schedule an appointment?
You can schedule an appointment by calling our office at 630-524-4000, completing a New Client form or using our online booking system on our website.

5. Do you accept insurance?
Yes, we accept Blue Cross Blue Shield PPO plans. Please check with your provider to confirm coverage for mental health services, or contact us for assistance. If we are not in your insurance network, we can submit claims on your behalf but payment is still due at the time of service. 

6. What should I expect during my first session?
During your first session, we’ll discuss client history, current concerns, and goals for therapy. For child and teen clients, we will typically meet with the parent(s) first and follow up with the client intake session next.

7. How long are sessions, and how many will I need?
Sessions typically last 50 minutes. The number of sessions varies based on individual needs, consistency and progress in therapy. 

8. What if I need to cancel or reschedule?
Please give us at least 24 hours' notice if you need to cancel or reschedule. This allows us to offer the time to another client.

9. Is counseling confidential?
Yes, your privacy is our priority. We adhere to strict confidentiality guidelines, with some exceptions as required by law.

10. Can I have a consultation before starting therapy?
Absolutely! We offer a brief consultation to discuss your needs and answer any questions you may have about our service and to help us match you with the right therapist.